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Important Update Regarding Benefitfocus One Place 2020

We have been looking forward to spending time with you next week in Charleston at One Place 2020. This is our favorite time of year because it is an opportunity to celebrate our customer community, share exciting announcements and provide you with new ideas to deliver open enrollment in unique ways for your employees.  

Because the health and well-being of our Customers, Partners and Associates is our top priority, we have made the important decision to convert One Place from an in-person event to a digital conference experience. Benefitfocus is partnering with a professional digital event production service to ensure our content is easily accessible and engaging, while allowing event participants to navigate to the topics and content that matter most to them.

We plan to deliver an engaging and inspiring virtual experience that will bring you the best of One Place. We look forward to bringing you the innovation and announcements we had originally planned in an exciting new way. Additional information will be sent to you in the next few days about our One Place 2020 digital event.

We encourage you to cancel your travel and hotel arrangements. If you booked your hotel through the One Place conference website, Benefitfocus will be canceling these bookings automatically. Your conference registration fee will be reimbursed. If you have event-related questions, please email

We appreciate your understanding and thank you for your continued partnership and engagement. Be well, stay safe and stay tuned!

Note: Below are convenient links to Airline Cancellation/Change Policies:

Delta Airlines (Travel Policy)

American Airlines (Travel Policy)

United Airlines (Travel Policy)

JetBlue (Travel Policy)

Southwest Airlines (Travel Policy)

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